Coin-operated Services

We offer a full range of coin phone services:

·         Competitive commissions and complete accounting statements monthly or quarterly

·         All payphones monitored daily

·         Call detail reporting available

·         Discount collect-call programs for less than 800-CALL-ATT or 800-COLLECT operator-handled rates

·         Competitive local and long-distance coin rates

·         Competitive international coin rates

·         Custom programming available

·         Full-service operators available 24/7 in English and Spanish

·         Regular servicing, cleaning, maintenance, and collections

All equipment and operator services are compliant with Federal, State, and Bureau of Prisons regulations

Coinless Services

Our operator services and state-of-the-art I.C.E. (Inmate Call Engine) services are provided by NCIC (Network Communications International Corp.), one of the leading telephone service companies in the US.

In addition, Teletrust offers a full range of coinless services for community corrections, halfway, rehabilitation, secure, and non-secure inmate facilities:

·         24/7 Real Time Operator Assisted and Inmate    Prepaid Calling Programs

·         Central Call Processing Architecture

·         Full Redundancy of all Switching Equipment

·         Inmate call restrictions by PIN

·         Blended debit/collect calls

·         Call limits by usage and frequency

·         Comprehensive Prepaid Calling Platform

·         Customized announcements

·         Emergency Kill Switch

·         Free call capabilities

·         Fully Automated Inmate Customer Service

·         Inmate Voice Mail

·         Inmate Automated Operator Services (IAOS)

·         Integrated voice recording

·         International Calling
·         Enhanced Billing Options
·         Internet Based Reports (Call Detail)
·         All Reports Available Real Time
·         Kiosks
·         Real Time, Live Call Monitoring
·         Multi Facility support
·         Multiple language support
·         Remote Diagnostics and Programming
·         Automatic Importing of Relevant Inmate Information
·         Help Desk Support and 24-Hour Customer Service ·         Call blocking With Secured Web Interface on a Real Time Basis
·         Real Time Back Up For All Data
·         Multiple User Security levels